Call Out and Reactive Maintenance
We understand the critical nature of a data centre, and how badly downtime can affect your business, which is why we offer reactive data centre maintenance and call out services tailored to suit you. Our three tiered solution allows you to perfectly balance costs vs cover, safeguarding you from costly downtime.
With our reactive data centre maintenance and call out service, you'll have an INFINITI specialist as your single point of contact 24/7, 365 days a year.
Call Out and Reactive Data Centre Maintenance
If your systems develop a problem, simply contact your dedicated INFINITI data centre maintenance specialist to take care of everything for you. From the initial telephone call we'll identify exactly what the issue is and provide instant telephone support to your team, often rectifying faults without the need for a reactive visit.
Should the fault require a call out however, we'll mobilise a fully qualified data centre repair engineer to attend your site within your selected service level agreement time frame and resolve the faults, keeping you updated of all progress and works right up to their conclusion.
Contact us on 0844 225 0094 to book an exploratory meeting or click below to fill in our contact request form:
Discover what our data centre call out and reactive services can offer.
Quick Response Times
We offer three different service levels for your data centre maintenance call out service, allowing you to select what's best for your business in both cover and costs. Our three tiers are: 8 Hours, 4 Hours, 24 hours and next business day.
These three tiers give you the flexibility to choose the level of coverage that's most applicable to the importance of your systems, saving you money from other "one tiered 4 hour only data centre maintenance" responses.
Different factors can affect your required service level, such as systems age and the size of your facility. If you're unsure, contact our data centre maintenance team for open, honest advice.
WHAT ARE THE COMMON CAUSES OF DATA CENTRE FAILURE? HOW DO WE MINIMISE IT?
There are many things that can cause data centre failure – some are common causes that most people face (such as a human error) while other causes are of rarity. Whether its rare or not the outcome is always the same; lost productivity, failure of services effecting customer or employees resulting in loss of revenue. According to the research report by Ponemon, in 2017 the average cost of an unplanned data centre failure was £6,850 per minute. So, what are the main causes of these failures? How do we minimise this?
