We understand the critical nature of a data centre, and how badly downtime can affect your business, which is why we offer reactive data centre maintenance and call out services tailored to suit you. Our three tiered solution allows you to perfectly balance costs vs cover, safeguarding you from costly downtime.
Call Out and Reactive Data Centre Maintenance
If your systems develop a problem, simply contact your dedicated INFINITI data centre maintenance specialist to take care of everything for you. From the initial telephone call we'll identify exactly what the issue is and provide instant telephone support to your team, often rectifying faults without the need for a reactive visit.
Should the fault require a call out however, we'll mobilise a fully qualified data centre repair engineer to attend your site within your selected service level agreement time frame and resolve the faults, keeping you updated of all progress and works right up to their conclusion.
Find out what makes our data centre call out and reactive services different to our competitors.
Contact us on 01993 774444 to book an exploratory meeting or click below to fill in our simple information request form:
Quick Response Times
We offer three different service levels for your data centre maintenance call out service, allowing you to select what's best for your business in both cover and costs. Our three tiers are: 8 Hours, 4 Hours, 24 hours and next business day.
These three tiers give you the flexibility to choose the level of coverage that's most applicable to the importance of your systems, saving you money from other "one tiered 4 hour only data centre maintenance" responses. Different factors can affect your required service level, such as systems age and the size of your facility. If you're unsure, contact our data centre maintenance team for open, honest advice.