We understand the critical nature of a data centre, and how badly downtime can affect your business, which is why we offer reactive data centre maintenance and call out services tailored to suit you. Our three tiered solution allows you to perfectly balance costs vs cover, safeguarding you from costly downtime.
Our Call Out & Reactive Data Centre Maintenance Services
With our reactive data centre maintenance and call out service, you'll have an INFINITI specialist as your single point of contact 24/7, 365 days a year.
If your systems develop a problem, simply contact your dedicated INFINITI data centre maintenance specialist to take care of everything for you. From the initial telephone call we'll identify exactly what the issue is and provide instant telephone support to your team, often rectifying faults without the need for a reactive visit.
Should the fault require a call out however, we'll mobilise a fully qualified data centre repair engineer to attend your site within your selected service level agreement time frame and resolve the faults, keeping you updated of all progress and works right up to their conclusion.
We offer three different service levels for your data centre maintenance call out service, allowing you to select whats best for your business in both cover and costs. Our three tiers are
4 Hours / 24 Hours / Next Business Day
These three tiers give you the flexibility to choose the level of coverage that's most applicable to the importance of your systems, saving you money from other "one tiered 4 hour only data centre maintenance" responses. Different factors can affect your required service level, such as systems age and the size of your facility. If you're unsure, contact our data centre maintenance team for open, honest advice.
If you're considering data centre maintenance on your current IT infrastructure, why not take a moment to write us a quick email for a free quote and consultation!
What Are The Common Causes Of Data Centre Failure? How Do We Minimise It?
There are many things that can cause data centre failure – some are common causes that most people face (such as a human error) while other causes are of rarity. Whether its rare or not the outcome is always the same; lost productivity, failure of services effecting customer or employees resulting in loss of revenue. According to the research report by Ponemon, in 2017 the average cost of an unplanned data centre failure was £6,850 per minute. So, what are the main causes of these failures? How do we minimise this?
Callout and Reactive Data Centre Maintenance
Need something slightly different?
We can tailor a bespoke callout and reactive data centre maintenance solution for you.
Call 01993 774444 to speak with our callout and reactive data centre maintenance consultants and we'll be happy to advise you and provide you with a no obligation callout and reactive data centre maintenance quote.