Data Centre Callout and Reactive Maintenance

Data centre project for NHS ambulance service — Call Out and Reactive Maintenance

We understand the critical nature of a data centre, and how badly downtime can affect your business, which is why we offer reactive data centre maintenance and call out services tailored to suit you. Our three tiered solution allows you to perfectly balance costs vs cover, safeguarding you from costly downtime.

With our reactive data centre maintenance and call out service, you'll have an INFINITI specialist as your single point of contact 24/7, 365 days a year.

Port of London Authority

Ministry of Defence

Royal Air Force

North West Ambulance Service

Liverpool University

Plymouth Marine Laboratory

European Space Agency

Royal Blackburn Teaching Hospital

ADSS Technology

Oxford University

Bracknell Forrest Council

Natures Way Foods

University of Surrey

Call Out and Reactive Data Centre Maintenance

If your systems develop a problem, simply contact your dedicated INFINITI data centre maintenance specialist to take care of everything for you. From the initial telephone call we'll identify exactly what the issue is and provide instant telephone support to your team, often rectifying faults without the need for a reactive visit.

Should the fault require a call out however, we'll mobilise a fully qualified data centre repair engineer to attend your site within your selected service level agreement time frame and resolve the faults, keeping you updated of all progress and works right up to their conclusion.

Maintenance Fast Quote

UPS Call out and support UK

Stulz cooling call out and reactive maintenance UK

Contact us on 0844 225 0094 to book an exploratory meeting or click below to fill in our contact request form:

Discover what our data centre call out and reactive services can offer.

Quick Response Times

We offer three different service levels for your data centre maintenance call out service, allowing you to select what's best for your business in both cover and costs. Our three tiers are: 8 Hours, 4 Hours, 24 hours and next business day.

These three tiers give you the flexibility to choose the level of coverage that's most applicable to the importance of your systems, saving you money from other "one tiered 4 hour only data centre maintenance" responses.

Different factors can affect your required service level, such as systems age and the size of your facility. If you're unsure, contact our data centre maintenance team for open, honest advice.

Reactive and call out fire suppression maintenance

Fire suppression maintenance support

Common causes of data centre failure blog — WHAT ARE THE COMMON CAUSES OF DATA CENTRE FAILURE? HOW DO WE MINIMISE IT?

There are many things that can cause data centre failure – some are common causes that most people face (such as a human error) while other causes are of rarity. Whether its rare or not the outcome is always the same; lost productivity, failure of services effecting customer or employees resulting in loss of revenue. According to the research report by Ponemon, in 2017 the average cost of an unplanned data centre failure was £6,850 per minute. So, what are the main causes of these failures? How do we minimise this?

Read Our Blog

''INFINITI IT not only completed the desired work within the budget and time given but, overcame the weight issue as we wanted to locate our Data Centre on the first floor. Top professional work''

NHS Project Manager

NWAS, NHS Trust

'I needed a company I could trust to do the work without me constantly having to check on their progress. INFINITI have been very good and I haven’t had to micro‑manage them. All the work carried out has gone to plan, on time and within budget and I am very satisfied with what they’ve achieved for us. They take the time to fully understand our requirements and would have no objection to using their services again in the future''

Richard S

Global Data Centre Manager, Arm

''They provided a competent, professional and reliable service, delivering the work quickly and to a good standard. The team were approachable and easy to work with, which made the process straightforward. I would have no hesitation in recommending them for data centre design and build projects''

Data Centre Manager

MOD

''While other organisations were trying to impose what they thought we wanted, INFINITI listened to our requirements and their offering was far superior. They also had glowing references from their clients''

Gary H

IT Infrastructure Manager, PML

“I would definitely recommend INFINITI. They have a great hard work ethic and are reliable and easy to liaise with. They also implemented everything that was promised when they said it would be. I found it reassuring to be able to speak to the company director Peter Sands whenever I needed to and he always responded quickly”

Ben S

Head of Corporate Networks and Infrastructure

“Recently worked with team to conduct a study to provide a data centre upgrade, should we wish to double our import capacity. Pete and his team went over and above to support us with what was required. My senior management were impressed with the results”

John S

Data Centre Manager, Digital Space

''INFINITI not only completed the desired work within the budget and time given but, overcame the restrictions a operational head office presents''

Project Manager

Port of London Authority

“I've used Infiniti through my last two jobs now and have always found them to be responsive and knowledgeable. Installations have always been completed on time to a high quality; they will provide solid advice and are not afraid to suggest better alternatives to my initial specs, even to their own cost. One of the best vendors I've worked with”

Terry D

IT Infrastructure Manager, OXA Autonomy

“INFINITI worked around our constraints as a council, met our deadlines, and worked out of hours when we needed them to, in order to avoid disturbing staff or meetings when drilling. They achieved the work as promised and we are very pleased”

Roger B

Business Transformation Manager

“From the initial consultation through to project completion, INFINITI IT demonstrated exceptional professionalism, technical expertise and attention to detail. Their team worked seamlessly around our operational requirements, ensuring minimal disruption to our services while delivering a future-proof data centre solution”

Project Manager

Barnsley Borough Council

“Fantastic company to deal with. Henry is so helpful and will offer any advice needed. The contractors are very reliable and have always completed their tasks in good time and left the areas as clean as they found them”

David W

Office Services Manager

“INFINITI managed this project independently, without placing additional demands on our already busy team. Their proactive approach, attention to detail, and commitment to excellence meant they consistently went above and beyond what was required, ensuring the project was delivered smoothly and to a high standard”

Data Centre Manager

Global Financial Company

“We had an immediate requirement for a efficient and high density data centre to be built in Cambridge. But more importantly, we have a long-term need for a partner who can help us with future installations and maintenance”

Data Centre Manager

Fast2Host

“I would highly recommend working with INFINITI. We were given direct access to the management team there and they worked in close collaboration with us rather than being simply a reactive supplier. The on-site teams were excellent and they translated our requirements into tangible solutions, letting us know what was possible and practical”

IT Infrastructure Manager

Global Food Manufacturer

“Working with INFINITI IT has been an excellent experience. Their team provided a professional service from start to finish, ensuring our data centre was fitted with a reliable water leak detection system. The installation was completed efficiently, with clear communication throughout the process. We now have greater confidence in the protection of our infrastructure thanks to their expertise”

Data Centre Manager

Virtustream